It’s time to refresh a number of products used to deliver online transactions and we’ve been starting to think about what the technology of our platform needs to be and look like in the future to help support our aspiration of delivering services designed to meet the Local Government Digital Service Standard.Read more
We’re now deep into organising this year’s LocalGovCamp which is being held over 2 days on Friday 15th and Saturday 16th of September at Bristol City Hall.
LocalGovCamp is a free event organised by volunteers who work in or around local government for people who care about making better public services. Often the focus of the event is around digital but that doesn’t mean technology, social media or marketing. Everyone is welcome from councillors and senior leaders, to council or voluntary sector staff or to individuals who just want to help. This mix of people is one of the things that makes the event so interesting for me.
The Friday fringe day is a bit more structured and is based around the Local Government Digital Service Standard. You’ll be able to choose from a number of practical workshops where experts from other councils, Government Digital Service, Department for Work and Pensions, Ministry of Justice, Public Service Transformation Academy and some private sector organisations are there to share their knowledge.
More will be shared on the LocalGov Digital website soon but I know there are sessions on assisted digital and digital inclusion, open data, social care and getting into the detail of how to technically work with GOV.UK Verify.
Saturday - unconference day
The Saturday is an “unconference” which means no-one knows the agenda until the day - it’s set by the people that turn up (although feel free to use LocalGovCamp Slack to discuss your pitch ideas). It might sound scary but in my experience it works well. The sessions are not about being spoken at with a PowerPoint background for 40 minutes with a question and answer section at the end. It’s about the group of people in the room discussing or working through a topic or question that someone has always wondered about. If the discussion isn’t working for you then speak up or move on to another room to see what’s going on in there.
Get signed up
It’s free to attend both days and you can choose which days you’d like to attend. Following UKGovCamp’s lead we’re trialing a lottery as the way to get tickets so it’s not about who can sign up for a ticket quickest.
To join the lottery you need to sign up by 9th June. Do it!!Read more
Today marks 6 months since I left Guildford Borough Council as the IT developer in the Business Transformation Team and moved to work in the shared service for Royal Borough of Kingston and London Borough of Sutton as their Digital Service Design Lead.Read more
As many of you will know, I’m a big fan of Google products - I’m on my second Nexus phone (Nexus 5X) and use G Suite (née Google Apps) for my personal email, calendar and word processing etc. I particularly love Inbox and it’s ability to snooze emails to a future date/time or when I arrive at a specific location.Read more
We’re all making digital services and aiming to make them so good that people prefer to carry out the transaction online rather than by phone, post or in person. Besides creating a better user experience, digital services can also help to reduce costs and release council staff to concentrate on other things such as assisted digital.Read more
What online tools do you use to collaborate both within your organisation and with others?Read more
Rules. They’re everywhere. Are they a hindrance to “good” customer service? What does good service look like?Read more
Just prior to Christmas we launched our missed collections reporting form on the website. Up until then missed collection reports were handled by staff in the Customer Service Centre and those that were reported before 3pm on the day of collection had to wait so the back office had time to process the paper job sheets that were returned by the crews.Read more