As many of you will know, I’m a big fan of Google products - I’m on my second Nexus phone (Nexus 5X) and use G Suite (née Google Apps) for my personal email, calendar and word processing etc. I particularly love Inbox and it’s ability to snooze emails to a future date/time or when I arrive at a specific location.
We’re all making digital services and aiming to make them so good that people prefer to carry out the transaction online rather than by phone, post or in person. Besides creating a better user experience, digital services can also help to reduce costs and release council staff to concentrate on other things such as assisted digital.
What online tools do you use to collaborate both within your organisation and with others?
Rules. They’re everywhere. Are they a hindrance to “good” customer service? What does good service look like?